Sign-in help
Use the same Apple, Google, or email sign-in you used when you created your account. Email/password users can request a reset from the sign-in screen.
Help when you need it
Slow N Steady support
Help with your account, purchases, workouts, training data, and supported devices.
Common questions
Start here.
Restore Apple purchases
In the app, open You → Purchase History → Restore Purchases. Stay signed in to the Slow N Steady account that originally received the purchase.
Recover a website purchase
Sign in with the verified email used at checkout, then open You → Purchase History → Recover Website Purchases.
Run or ride without a plan
Run Now and Ride Now are free. Open the Today tab, scroll to Quick Start, and choose the activity you want to record.
Purchases and refunds
The purchase source determines the refund path.
Apple purchases
Open Purchase History in the app and choose Request a Refund from Apple. Apple receives and decides the request. Slow N Steady cannot issue or approve App Store refunds.
Website purchases
Website purchases include a 7-day full-refund guarantee. Email support@slownsteady.app within 7 days of purchase while using the email on the account.
Accounts and privacy
Manage or delete your data.
Delete your account
In the app, open You → Account → Delete Account. Confirm your recent sign-in to permanently remove the account and its profile and training data.
What deletion keeps
Limited purchase and billing records may be retained for refunds, disputes, tax, accounting, fraud prevention, and verified purchase recovery. Deleted training data is not restored.
Read the full privacy policy →Watches, trainers, and files